1. Our Commitment to Privacy
AVSS System Solutions (“we,” “us,” “our”) is committed to protecting the privacy, security, and confidentiality of personal information collected from our customers, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with our website and services, in accordance with Canada’s
Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
2. Scope of Policy
This policy applies to personal information collected through our website (avsssystemsolutions.ca), our contact form, email communications, and any other interactions with our business. It does not apply to third-party websites linked from our site.
3. Information We Collect
We may collect the following types of information:
a. Personal Information (provided by you)
- Name
- Email address
- Phone number
- Service or installation address (if applicable, to provide quotes or schedule work)
- Any information voluntarily provided through our contact form or in messages to us
b. Automatically Collected Information
- Browser type, device type, and operating system
- IP address and referring site
- Pages visited and time spent on the website
- Cookies and similar technologies (see Section 8)
c. Information related to installed systems
In the course of providing home theater, smart home, security, surveillance, or networking installations, we may also handle information such as network access details, system access codes, or equipment configurations. This information is managed directly with you as part of the service relationship and is not collected or stored through this website.
4. Purpose of Collecting Information
We collect personal information for purposes such as:
- Responding to inquiries or service requests
- Providing quotes, scheduling, or delivering installation and support services
- Improving our website and customer experience
- Ensuring website functionality and security
- Meeting legal or regulatory obligations
Marketing communications: Where you have provided express or implied consent (for example, by submitting our contact form or engaging us for a project), we may occasionally send you service updates or promotional communications by email, in accordance with Canada’s
Anti-Spam Legislation (CASL). Every marketing email includes a working unsubscribe mechanism, and you may withdraw consent at any time by using that link or by contacting us directly.
5. Consent
By using our website or providing your personal information, you consent to the collection, use, and disclosure of your information as described in this policy. For marketing communications specifically, we rely on the express or implied consent described in Section 4, consistent with CASL requirements.
You may withdraw your consent at any time by contacting us at avsssystemsolutions@gmail.com. Withdrawal of consent may limit our ability to provide certain services.
6. Sharing and Disclosure of Information
We do not sell, rent, or trade personal information. We may share your information only in the following situations:
- With third-party service providers, suppliers, or manufacturers who assist in delivering or supporting an installation (for example, equipment warranty registration)
- With third-party providers who assist in website operation, analytics, or communication (bound by confidentiality obligations)
- When required by law, court order, or government regulation
- To protect our business, users, or the public from harm or fraud
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, information is securely deleted or anonymized.
8. Cookies and Tracking
Our website may use cookies and similar tracking tools to:
- Improve your browsing experience
- Track website performance and traffic analytics
- Remember your preferences or login sessions
You can disable cookies in your browser settings, but some site features may not function properly as a result.
9. Safeguarding Personal Information
We use reasonable physical, electronic, and administrative safeguards to protect your personal information against loss, misuse, and unauthorized access. No system can guarantee 100% security. In the event of a data breach that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA.
10. Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request corrections or updates to your information
- Withdraw consent for further use or disclosure
To make such a request, please contact us using the details in Section 13. We will respond within a reasonable time as required by applicable law.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of those external sites. We encourage you to review their privacy policies before providing personal information.
12. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. The “last updated” date will be revised accordingly.
13. Contact Information
If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact:
Attention: Privacy Officer
Email: avsssystemsolutions@gmail.com
